Refund policy
If you don't love what you ordered, you may apply for an exchange as long as the item purchased was not final sale and you file your return online within 15 days of receiving your delivery. Items may only be exchanged once only. Shipping costs for your return will be deducted from your refund or credit.
Please note: we have a no return policy and do not accept returns for items used for events, photoshoots, or posted wearing on social media. Items must be unworn with all tags intact to be accepted.
If your return arrives in less than the original condition we reserve the right to refuse the return and you will be responsible for return shipping to have the item sent back to you, or you may be charged a dry cleaning fee.
All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags, mystery bags, and sample sale purchases are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged.
Shipping and handling charges, insurance protection, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.
Please note: we have a no return policy and do not accept returns for items used for events, photoshoots, or posted wearing on social media. Items must be unworn with all tags intact to be accepted.
If your return arrives in less than the original condition we reserve the right to refuse the return and you will be responsible for return shipping to have the item sent back to you, or you may be charged a dry cleaning fee.
All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags, mystery bags, and sample sale purchases are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged.
Shipping and handling charges, insurance protection, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.